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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 

 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 

 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 

 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 
Now reading: Building Your Personal Charm Necklace!
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Building Your Personal Charm Necklace!

For Guidance
April 04, 2025

Your Layers, Your Look...Make It Personal!

A charm necklace Is more than just jewelry-it's a way to tell your story and express your unique style! Whether It Is a symbol of love, a lucky token, or something just because, stacking charms lets you create a piece that Is uniquely you!

Need a little inspo? Start with a chain, mix In your favorite charms, and build a stack that feels personal!

Let's Build A Charm Necklace!

1. Picking A Chain!

The foundation of any charm necklace is the chain and we have an amazing selection of chains to choose from! When choosing a chain, consider the length that best suits your style. Our chains are available in various lengths, allowing for layering or standalone wear! Consider the following options from our collection:

The Small Chunky Chain- This 14k yellow gold chain offers a bold and modern look, perfect for making a statement!

Mini Barbell Chain- This 14k yellow gold chain Is our newest addition to our chains and the perfect option for a unique and eye-catching charm necklace!

2. Mix and Match your charms!

Once you've selected your chain, it's time to personalize it with charms that resonate with you! Feel free to mix and match different charms to create a necklace that tells your unique story. Whether it's a combination of initials, symbols, or gemstones, the possibilities are endless. Some of our favorite charms include:

The Clip On Diamond Initial Charm- Add a personal touch with these 14k gold and white diamond initial charms, perfect for representing your own initials or those of loved ones

Inlay & Diamond Heart Charm- This charm combines 14k gold with gemstones like turquoise, black onyx, lapis, or malachite, accented by white diamonds, symbolizing love and affection.

The Small Diamond Evil Eye Clip Charm- Like the Initial charm, this also has a clip on clasp so you can move the charm around wherever you want!

At Ali Weiss Jewelry, we believe in creating pieces that reflect your personal style and story. Explore our full collection of chains and charms to design a necklace that's uniquely yours!

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