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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 

 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 

 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 

 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 
Now reading: Discover the Magic of Virtual Styling with Ali Weiss Jewelry
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Discover the Magic of Virtual Styling with Ali Weiss Jewelry

For Guidance
November 01, 2024

Discover the Magic of Virtual Styling with Ali Weiss Jewelry

Finding the perfect jewelry piece has never been easier—thanks to virtual styling! At Ali Weiss Jewelry, we’re excited to offer personalized virtual styling sessions that help you discover the jewelry that speaks to your unique style and personality.

What is Virtual Styling?

Virtual styling is a personalized online experience that connects you with our expert stylists. Through video calls, our team will guide you in selecting the ideal pieces that complements your wardrobe, suits your occasions, and reflects your individual flair.

Sometimes you need help choosing the right length or thickness of a chain or need help figuring out the correct size hoops for your ears. Maybe you need help picking out a gift for someone? This is an appointment to help you with just that and anything in between!

How to Get Started

Booking a virtual styling session with Ali Weiss Jewelry is easy! Simply visit our website, click on the 'Visit Us' tab, click to book an appointment, scroll down to 'Virtual Styling Appointment,' choose a convenient time for you , and prepare to be styled! Whether you’re shopping for yourself or searching for the perfect gift, our team is here to make the experience enjoyable and effortless.

About the appointments

This is a virtual appointment for a 20 min jewelry styling session with one of our talented sales team. 


You may request a specific stylist but depending on schedules, specific associates may not be available and are not guaranteed.


Please be in a well lit area and have any jewelry you want to wear or style ready to go.

FaceTime or Google Meet format preferred.


Reach out to hello@aliweissjewelry.com with any questions!

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