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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 

 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 

 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 

 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 
Now reading: Explore Ali Weiss Jewelry in Person Through Our Pop-Up Events!
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Explore Ali Weiss Jewelry in Person Through Our Pop-Up Events!

For Guidance
August 23, 2024

Bringing The Jewelry to YOU!

Too far from one of our two storefronts? Don't worry! At Ali Weiss Jewelry, we’re all about connection and community. That’s why we absolutely love collaborating with other brands to host at least one pop-up event each month, bringing our pieces to new and exciting locations! Our pop-ups are the perfect way to experience our jewelry in person and find that piece that speaks to you.

Pop-up events are a key part of our mission! They allow us to connect directly with our customers and meet so many new faces! These events also give us the chance to explore new places and reach new communities—something we’re always eager to do! It’s more than just showcasing jewelry; it’s about creating memorable experiences where people can try on our pieces, engage with us, and feel the energy that makes Ali Weiss Jewelry so unique.

We have successfully hosted over 40 pop-up events ,and we can't wait to continue bringing our jewelry to new places, meeting incredible people, and creating unforgettable experiences with each new event! We have hosted all over Long Island, New Jersey, the Hamptons, Westchester, and NYC!

At Ali Weiss Jewelry, we're always looking to expand our pop-up events to new locations, so if you have a space or venue in mind, don't hesitate to contact us — we'd love to bring our sparkle to you!

To stay up-to-date on all our upcoming pop-up events, be sure to visit us at aliweissjewelry.com. From there, click the 'About' tab, then click the 'Events' tab to find all of our upcoming pop-up events!

We can't wait to see you!

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