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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 

 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 

 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 

 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 
Now reading: Moments and Memories
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Moments and Memories

For Inspiration
August 02, 2024

Celebrating Moments and Memories

At Ali Weiss Jewelry, we believe that jewelry is more than just an accessory. Jewelry represents cherished memories and milestones! Each piece of jewelry carries a story, and we are grateful to be a part of so many meaningful moments in our clients’ lives. This blog post shares just a snippet of our clients’ heartfelt stories and reviews, highlighting the great impact our jewelry has.

A Special Occasion 

Nolan H: “A Valentine’s Day gift for my wife. Shopping for jewelry for my wife can be an intimidating experience, but not at Ali Weiss Jewelry in Armonk. The stylish, knowledgeable, and super-friendly saleswomen Nadia narrowed down a selection of 4 necklaces in my price range. All were exquisite and we decided on the Graduated 11 Diamond Bezel Necklace. My wife absolutely loved it!!! Ali Weiss Jewelry store is my new "go-to" store in the NY area to get jewelry for my wife, daughters, mother, special occasions, etc. I look forward to coming back in the summer to get my daughter's ear piercing done and to do more special gift giving in the future.” 

Jamie H: “My daughter loves her new heart locket. It was a gift for her sweet 16. It is very special and she will always hold her brother close to her ❤️”

Stu Z: “We bought it as a gift for someone in our family. She adores it!! Big hit. And, it was her 40th birthday and the bracelet happens to have 40 diamonds in it!!”

These testimonials highlight the celebration of beautiful people and we are honored to have been a part of these moments. 

Positive Experiences

Carly: “Love my new earring!!! Always so fun shopping with Ali! She has the coolest and prettiest jewels. She is always honest and recommends the perfect piece to match your style!”

Austin E: “My girlfriend is obsessed. She wears it everyday and her friends all asked where she got it. She is inseparable from this piece of jewelry. I'll be getting all of my gifts from Ali Weiss Jewelry.” 

Shannon B: “The bracelet was a group birthday gift for a friend. She loved it. It was so different and special! Ali was amazing in helping us not only pick out the perfect gift but stay within our price range as well!! Overall great experience!”

Kim: “Love it!!! I love my Ali Weiss bracelet with a small emerald surrounded by diamonds. It’s great for layering. Also, complements my emerald earrings I purchased from Ali Weiss. Highly recommended, service and delivery were outstanding!!

These testimonials truly showcase how much we love all of our customers! We are so lucky to be a part of such positive and meaningful moments. 

Thank you!

These stories are just a few examples of how our jewelry becomes intertwined with the important moments in our clients’ lives. At Ali Weiss Jewelry, we are deeply inspired by the love our clients’ share with us. Your stories and milestones are so important to us and we are committed to not only creating positive experiences, but celebrating everyone's unique journeys!

Thank you for letting us be a part of your special moments! Here’s to many more memories, and to the jewelry that makes these moments so special and unforgettable! 

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