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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 


 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 


 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 


 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 

Now reading: Mothers Day Gift Guide
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Mothers Day Gift Guide

A Mother’s Day Gift Guide from Ali Weiss Jewelry 

As Mother’s Day approaches, it’s time to honor the incredibly strong women in our lives! This year, celebrate the amazing mothers and grandmothers in your life with timeless jewels that truly capture the essence of their strength and beauty. We understand the importance of finding the perfect gift for someone special. That is why we have curated a Mother’s Day Gift Guide filled with elegant yet edgy pieces designed to make any mother feel special and glamorous! 

Personalized Pieces

A personalized piece of jewelry is the most special gift and will truly speak to her unique personality and style. Engrave a heartfelt message or her initials on a custom charm to create a one-of-a-kind piece she will treasure forever. 

Our personalized pieces will not only allow you to create a meaningful piece of jewelry, but a memory that she will cherish for years to come. 

Timeless Pieces

In a world where trends come and go, there is something so special about timeless jewelry. 

For the mother who exudes sophistication and elegance, consider gifting her an everlasting piece from our collection of classic and timeless pieces. Whether she is dressing up for a special occasion or adding a little something to her everyday look, Ali Weiss Jewelry has the perfect pieces that will last a lifetime and ALWAYS be in style. 

Statement Pieces

Make a statement this Mother’s Day with a statement jewelry piece that will wow her. Whether that be a bold ring, an eye-catching necklace, or a striking pair of earrings, our statement pieces are sure to make her feel special and confident.

Make this Mother's Day different by honoring the strong women in your life with a gift that truly captures their true beauty. From personalized charms and engraved pieces to matching timeless pieces, our jewelry collection will serve as a reminder of the love, support, and admiration you share with your mother!

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