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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 

 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 

 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 

 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 
Now reading: Out With The Old, In With The Gold
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Out With The Old, In With The Gold

For Inspiration
January 24, 2025

Out With The Old, In With The Gold

Ditch the dull. It is time to snag something NEW! Our 14k gold pieces are here to give your look that fresh edge! Stack it, layer it, own it...because gold always makes a statement!

Trending Pieces You Need to Know About

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There’s something undeniably luxurious about a diamond necklace, and the 7 Diamond Bezel Drop Necklace takes that luxury to new heights. Its versatility makes it a must-have — ideal for layering or wearing solo for a more minimalistic approach.

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If you're a fan of gold jewelry (and really, who isn’t?), the Baby Gold Hoops are an absolute must-have. The understated size is perfect for those who want the chic look of gold hoops without the heavy commitment of larger styles. Plus, they're the perfect first piece of jewelry for anyone looking to build their collection.

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Ready to update your jewelry game with something new? With these trending pieces, you’ll be turning heads and staying ahead of the trends. Explore the full collection at Ali Weiss Jewelry today and get ready to sparkle in style!

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