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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 

 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 

 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 

 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 
Now reading: The Ultimate Piercing Guide: Everything You Need to Know Before Getting Pierced
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The Ultimate Piercing Guide: Everything You Need to Know Before Getting Pierced

For Guidance
August 16, 2024

Whether you're piercing obsessed or considering your first piercing, your piercing journey requires knowledge and preparation. From choosing where to get pierced to understanding  the aftercare process, this piercing guide covers everything you need to know to ensure an enjoyable and satisfying piercing experience. 

Picking The Right Piercing Location

Selecting the right place to get pierced is the first and most important step in a successful piercing experience. With that being said, there is no right answer other than Ali Weiss Jewelry! We are not only a fine jewelry brand but a luxury piercing studio! All of our piercers are experienced, certified, and knowledgeable on piercings, as well as friendly and cool as s**t! At Ali Weiss Jewelry, we prioritize cleanliness, professionalism, and of course fun. We want to make sure that every one of our customers walks away with not only a sick new piercing, but a huge smile on their face :) 

Understand The Piercing Process 

It is important to familiarize yourself with the piercing process to alleviate any anxiety or uncertainty. On the day of your piercing, our expert piercers will give you all of the information you need to feel safe and comfortable. The process always begins with a very sterilized ear cleaning process. Following, you and the piercer will figure out where exactly your earring should go! After a quick 1-2-3…your piercing will be over and you will be smiling from ear to ear wondering why you were even nervous! Our number one priority is creating a comfortable and enjoyable environment for all of our customers and ensuring everyone walks out with a smile! 

Engage In Proper Aftercare

Ear piercings can get backed up with bacteria and infected very easily, that's why engaging in the right aftercare is essential for ensuring the health and longevity of your piercing. Luckily, we carry just about everything you need to make sure your piercing stays shiny new 24/7. From our piercing pillow to our jewelry cleaning kit, we got you covered! 

Patience Is Key

I know you want the pain of your new piercing to go away overnight, it unfortunately takes a little bit of time. While some piercings may heal in a matter of weeks, others may take several months due to the placement of your piercing. During the healing process, it is normal to experience some tenderness and redness around the piercing…but resist all temptation to play with your piercing! Make sure you are sleeping with your Ali Weiss piercing pillow and using your aftercare mist to soothe your piercing. 

Getting a new ear piercing is such an exciting experience that you will never forget! By following this ultimate piercing guide, you will be prepared and ready to embark on your piercing journey :)

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