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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

  • You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).

  • No refunds—we offer exchanges or store credit only.

  • All returns must be approved in advance and in original condition with all original packaging.

  • Returned items must be unworn, undamaged, and unaltered.

  • Packaging must include all branded boxes, pouches, and any gifts with purchase.

  • Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

 

 

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

  • Made-to-order pieces

  • Piercing jewelry (for hygiene and safety reasons)

  • Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events

  • Personalized items, including anything engraved, resized, or custom-designed

 

 

Important Notes

  • All returns must be approved by our team before being sent back.

  • Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.

  • If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.

  • Please allow up to 5 business days after we receive your return for it to be inspected and processed.

 

 

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

  • Your order number

  • The item(s) you'd like to return or exchange

  • A brief note on the reason for the return

  • A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.


Exchange Policy Effective as of April 9, 2025. 

For any other questions please visit our FAQ.

 
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Meet Our Stylists
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Esther
Stylist @ AWJ Roslyn
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Stylist @ AWJ Roslyn
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Stylist @ AWJ Armonk
Robin
Stylist @ AWJ Roslyn
FAQ
How much does your jewelry cost?

We have a vast selection of fine jewelry to fit any budget! Our collections include necklaces and chains starting at $400, charms and rings starting at $200, bracelets starting at $300 and our earring collection which starts at $125.

How long does shipping take and cost?

We offer free 2-Day US Shipping on all orders over $500. All orders are shipped via Fedex Express and require a signature. Shipping for orders under $500 costs $15. Faster shipping options and overnight options are available at checkout. In stock items ship within 2-4 days. Please allow 8-10 weeks for all made to order items. Items leave from our offices in New York. International shipping rates will be calculated at checkout.

What is your return policy?

We want you to be happy! If you don't love your piece, you can exchange it within 14 days of delivery. All made to order pieces are final sale. All sale items are final sale. Please see full Exchange Policy for more info.

How do I take care of and clean my Ali Weiss Jewelry?

We recommend you care for your Ali Weiss Jewelry by cleaning it with warm water and our jewelry cleaner. You can use a soft brush or cloth that are included in ourJewelry Cleaning Kit. Avoid using an abrasive material as it can scratch the gold unevenly. Be sure to rinse and gently wipe dry after cleaning.

What forms of payment do you accept?

We accept all major credit cards, Paypal, Apple Pay, Google Pay and Shop Pay

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