Jewelry Cleaning Kit – Ali Weiss Jewelry

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Exchange Policy

We want you to be happy with your purchase! If you don’t absolutely love your piece, we’re happy to offer an exchange or store credit within 14 days of delivery—no refunds.

Please contact hello@aliweissjewelry.com to start your exchange.

Summary of Our Exchange Policy

You have 14 days from the delivery date to initiate your complimentary exchange for another item or store credit (via digital gift card).
No refunds—we offer exchanges or store credit only.
All returns must be approved in advance and in original condition with all original packaging.
Returned items must be unworn, undamaged, and unaltered.
Packaging must include all branded boxes, pouches, and any gifts with purchase.
Shipping and handling charges are non-refundable.

We make exchanges free and easy. We provide a prepaid shipping label and cover all shipping costs for your first exchange—whether you drop it off at one of our retail locations or mail it back.

Please note: Once your prepaid label is issued, you’ll have 7 days to drop off the package and have it scanned at a local FedEx location.

Complimentary shipping is only provided for the first exchange per order. If you decide to exchange your exchanged item, shipping costs will be your responsibility.

Store credit can be used online or at any of our retail locations.

Exclusions – Final Sale Items

The following items are non-exchangeable and final sale:

Made-to-order pieces
Piercing jewelry (for hygiene and safety reasons)
Discounted or items bought on sale, including during promotions such as Mother’s Day, Anniversary, and Black Friday/Cyber Monday sale events
Personalized items, including anything engraved, resized, or custom-designed

Important Notes

All returns must be approved by our team before being sent back.
Unauthorized returns may be subject to additional fees and may be returned to the customer at their expense.
If, upon inspection, your return does not meet our return standards, the item will be returned to you at your expense.
Please allow up to 5 business days after we receive your return for it to be inspected and processed.

Need help with a return or exchange?

Please email us at hello@aliweissjewelry.com to start your exchange. To expedite the process, be sure to include:

Your order number
The item(s) you'd like to return or exchange
A brief note on the reason for the return
A photo if the item arrived damaged or incorrect

We’re always here to help and make it right.

Exchange Policy Effective as of April 9, 2025.

For any other questions please visit our FAQ.

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Details

Our gentle foaming jewelry cleaner is easy to use and safe for all metals & gems, including pearls, opals, turquoise, and lapis. Perfect for traveling at (1.7 fl oz) it meets TSA liquid regulations. Brush and cleaning cloth included!

Directions

Apply foam to jewelry
Allow to soak for 30 seconds
Work into hard to reach places with soft brush
Rinse well
Repeat if necessary

Shipping

Free 2-Day US Shipping on all orders over $500. All orders are shipped via Fedex Express from our New York office and require a signature. Faster shipping options are available at checkout. In stock items ship within 2-4 days. Please allow 8-10 weeks for all items made to order.

Exchange Policy

We want you to be happy! If you don't love your piece, you can exchange it within 14 days of delivery. All made to order pieces are final sale. All sale items are final sale. Please see full Exchange Policy for more info.

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384 Main St
Armonk, NY 10504

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1085 Northern Blvd, 
Roslyn, NY 11576

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